CLIENTS CHARTER

The implementation of the Customer Charter is aimed at advancing public administration at this time, particularly in relation to the level of service, improving the productivity and quality of public service members. The Customer Charter is also seen as a special administrative mechanism for the purpose of providing quality services that can meet the needs of customers.

The Customer Charter also prioritizes customer satisfaction whether internal or external customers. With this Customer Charter, customers can clearly understand the functions of a government department / agency and make it easier for them to deal with to meet their needs.

• The Clients Charter of UPM's Residential Colleges

Updated:: 23/11/2023 [fuziah]